KCC Architectural

Case Study 07

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ABM : service + SSG Support

Services Provided by Software Support Group

Client

 

KCC Architectural has become the leading provider of Facades, Partitions, Doors, Architectural Hardware, as well as Automatics and Access Control. The have offices in Dublin, Cork, Belfast and Dubai.

 

KCC Architectural has many years’ experience assisting architects in defining exactly what product specifications are required to meet their needs. This service enables architects to avail of their unparalleled technical knowledge saving considerable time, and reducing the risk of unclear or incorrect information.

 

KCC Architectural employs several highly experienced engineers ensuring professional pre-sales advice and installation of their full range of products.

 

KCC Architectural preventative maintenance contracts guarantee that all their products solutions are kept in excellent working order ensuring less maintenance problems and expense.

 

 

Requirement:

 

For KCC to successfully deliver their products to their customers a clear sales pipeline and reporting platform must be firmly established.

 

Several contractors could be tendering for the one contract where KCC Architectural products have been specified. It’s important that KCC Architectural are firstly aware of all projects up for tender. They must also ensure that their product ranges are specified for the project.

 

To facilitate the selection of contractors, KCC Architectural needs to collect and manage their details, so that they can identify who to deal with in a location and for what tasks.  Historical data should be recorded including contracts won and performance scores to provide as much detail as possible to the contractor selection team.

 

Any system installed must record the following information.

 

  •  All company details, such as their address, size, industry and specialisation and territory covered.
  • Contact details for the companies. Who’s who, titles, roles, etc.
  • Insurance details will be stored both as fields on the system, which can be reported on, and any documentation, such as certificates, will be scanned in and stored against customer’s record.

 

Once a contact has been won and the KCC Architectural products have been installed, ongoing maintenance must be provided.  As KCC Architectural provide solutions abroad the regulatory requirements are different in each location.

 

KCC Architectural will provide standard documentation where possible but each jurisdiction will have its own requirements.

 

Any software solution provided must work with Industry Standard Operating Systems and devices and require minimum software development.

 

 

Solution:

 

Having completed a systems analysis and delivery brief, we provided KCC with Maximizer Customer Relationship Manager and Advanced Business Manager Service.

 

KCC Architectural use Maximizer Customer Relationship Manager to record details of all stakeholders on projects.  Maximizer Customer Relationship Manager related entries functionality is used to enable users to relate fundamental stakeholder information.

 

For instance, if projects were created in the Address book, key stakeholders such as the Main contractor, Architect or Engineer appointed, will be linked to projects.  This allows KCC Architectural users to go directly to a project and through the related entries functionality see all the stakeholders from a single view.

 

Maximizer Customer Relationship Manager enables KCC Architectural to successfully monitor any communication or activity surrounding an opportunity.   Sales Reps can add notes, appointments, schedule a task or action-plan as well as uploading fundamental documentation associated with an opportunity.

 

The Quotas module enables Sales Reps to compare their actual sales against the quota assigned.  From here it’s possible to set up various dashboards to represent company activity for each business unit. Both Management and Sales Reps will have separate dashboards pertinent to their role in the company.

 

Maximizer Customer Relationship Manager has functionality, that allows you to create various column views, advanced searches and dashboards to represent the same information. There is also the ability to create reports in excel and publish them to the Maximizer Customer Relationship Manager library. These reports are accessible to those who have adequate permissions.

 

The second part of the solution is Advanced Business Manager Service which deals with the paperwork involved in running a service business. Extensive installations and service history records are kept, allowing them to keep all relevant installation details in one place.

 

KCC Architectural provide service in different jurisdictions so the paperwork and regulatory requirements are different. It was decided to review all documentation and where possible combine information so that the same documentation would cover all jurisdictions. This was completed successfully and has dramatically reduced the number of forms required. As KCC Architectural also carry out service on behalf of other suppliers it was possible to generate different forms to satisfy these suppliers requirements.

 

We provided KCC with a risk assessment questionnaire which must be completed by every engineer before they carry out certain calls. This is available on the mobile device and is relayed back to the client with the signed job card. We also provide pictures and signatures on each callout.

 

The solution works online and also off line where Wi-Fi or mobile coverage is poor.

 

KCC have deployed  Maximizer Customer Relationship Manager and Advanced Business Manager Service to all of their teams locally and abroad.

 

Creating innovative solutions to increase performance

KCC Architectural

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