Horizon Safety Systems Ltd.

Case Study 09

Case Studies

ABM : Accounts / service + SSG Support

Services Provided by Software Support Group

Client

Horizon Safety Systems Ltd. are a leading fire safety systems provider offering a complete range of design, supply, install, commission and maintenance of active fire detection & suppression systems. Horizon Safety Systems Ltd. were formed in 2006 to fill a gap in the market for fire safety systems.

 

Since its beginnings all the people at Horizon have provided the highest level of service and support to its customers and have enjoyed great success in building up a strong service base.

 

Consequently their knowledge of the fire safety systems industry is second to none.

 

Horizon Safety Systems objective is to fill a gap in the market where the customer comes first and can consistently expect to have continuity of service provided by the same engineer on a regular basis to a high standard that is required by our accreditations.

 

 

Requirement:

 

Horizon Safety Systems Ltd. used several applications to run their business from Sage Accounting to Excel spreadsheets. There was no integration between the different applications so there was a lot of duplication. The needs of their clients and regulatory requirements has increased so information must be readily available to management and engineers alike.

 

Consistency of service is essential, with the same engineer calling to the same site where possible. The scheduled service visits need to be easily managed and allocated to the available engineers. Any stock used, follow up calls or incidents on site need to be easily fed back to the service manager so the necessary action can be taken.

 

 

Solution:

 

Advanced Business Manager Service is ideal for Horizon Safety Systems Ltd.

 

It provides one integrated solution where data must be entered once and is available by internal staff and engineers out in the field.

 

Engineers require up-to-date information showing the history of site visits for each customer. What happened on the previous visit and if there are any outstanding issues that require attention. This information was not available to them. They can now ensure that the same Engineers are assigned to sites for consistency of service and getting to know their customer.

 

Clients wanted reports in different formats in relation to service calls and serviced items.  Management required information on Engineer’s site visits to determine what was the best use of the engineer’s time.

 

With GPRS tracking and call scheduling engineers are now assigned calls in the same area, cutting down on unnecessary travel. The system also allows the calls and activities of engineers to be reviewed so that their time is used efficiently and hence more profitably.

 

Creating innovative solutions to increase performance

Horizon Safety Systems Ltd.

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Horizon Safety Systems Ltd.

Services Provided by Software Support Group

ABM : Accounts / service + SSG Support